If a customer is calling about buying a GO unit:


Go to Shopify and enter purchase for consumer:

  1. Sign into Shopify Partners URL:  https://biowave-store.myshopify.com/admin
  2. Choose “orders” on left side menu & Click on “Create Order” upper right hand corner
  3. Choose product:
    1. First time purchase for GO (just GO)
    2. Second Time purchase-most likely pad re-order
  4. Click on “Create Customer” and enter customer contact information
    1. Ask the customer if they’d like to receive marketing emails which could include new product information etc. (check if yes) (leave unchecked if no)
    2. Enter Shipping Address
    3. Save
  5. Click on “Add Shipping” & Choose “Expedited @ $0) Click on Apply
  6. Click on “Pay with Credit Card-enter credit card information
  7. Add Tag on right hand side “TP”
  8. After order is placed, add comment in timeline notes below, add your initials to the order



Buy Online Themselves

  1. Have them visit webpage:  https://shop.biowave.com/products/biowavego 
  2. ADD TO Cart 
  3. Have them complete the purchase
  4. During this process let them know we Offer 
    1. Free 2-day shipping on all orders 
    2. A 60-day risk free guaranteed money back if it doesn't work (No Questions Asked) 
    3. We have white glove customer service and they can give us a call if they need help with ANYTHING once the receive their BioWaveGO.

 

If customer asks where else the device is being offered:  

  1. We always want to take the order via Shopify, but if the consumer ask’s where we are offered, let them know:  Amazon, Ebay, Google Shopping, Walmart.com, select CVS stores, FSA/HSA Store, Sharper Image (online/catalogue).  Coming Soon; Rite-Aid, Walgreens.

Ticket Information:

1. Choose appropriate Group ie:  Corporate GO Sale, Purchase-Commercial, CS GO Sale