If customer is near computer or able to view their mobile internet while on the phone, point them to the following webpages:
Have customer type in: Biowavego.com/start (this brings them to the tutorial page automatically). Let them know they can scroll down to view videos, troubleshooting questions as well as as the online version of the quick reference guide.
If customer cannot view online at this time, ask to email the following links:
https://www.biowave.com/gotutorial/
Also, if they can locate the QRG that came with their package you can help walk them through it over the phone/chat.