Apologize for inconvenience and let the customer know we will fix asap.
GO: please collect the following information from customer:
1. Where did they purchase
2. Contact information: name, email, order # (if possible)
Send troubleshoot ticket to Anthony to research, Corp will follow up with customer in 24 hrs. (leave ticket open-Anthony will resolve). Troubleshoot ticket-group: logistics
HOME/PRO: please collect the following information from customer:
1. Provide contact information
2. How they ordered-through their Dr./hospital etc.
3. Date of order