Home Troubleshooting
- If Damaged/Dropped/LCD blue backlight is on, but no white characters appear: HOME UNIT
Ask customer to see if LCD screen is sitting ¼” low behind the clear plexiglass cover. Dark space may appear above the top of the LCD screen. If so unit need to be returned or repaired at their VA/Dr. office.
- If Battery:
Ask the customer: “Have you charged the unit for at least 3 hrs.?
Yes? And still not working.. Do you see a battery icon on the lower left of screen? If yes, you will need to return unit and receive a new one, please follow up with your “Dr.”
No- please charge for 3 hrs. and let us know if you still have an issue.
- Power Issue: Ask the following questions:
Are all cables attached correctly?
Please check to make sure the power source is working?
- Pads/Leads Wires:
- Make sure the lead wires are connected to top of unit, press release button to disconnect. Three icons on the LCD display indicate error condition in lower right hand corner.